Clinic front deskRestaurant reservations
AI receptionist
Answers inbound calls, handles FAQs, routes callers, books appointments.
Capabilities
What an AI voice agent can do
Six types of agents, one simple idea: pick up every call and get the job done. Here's what they do and how a call works.
Types of agent
Pick one, or combine a few
Most businesses start with one. A single agent can also do several of these in the same call.
Web lead callbacksDemo booking
AI sales call agent
Makes outbound calls for lead qualification, follow-up, and appointment setting.
Order statusAccount questions
AI call bot for support
Handles common customer service questions and escalates complex issues to a human.
Intent-based routingSelf-service resolution
Conversational IVR replacement
Swaps the old "press 1 for sales" phone menu for a natural conversation that actually resolves the call.
Call → SMS linkChat → callback
Multimodal voice AI agents
Agents that move between voice, SMS, and chat within the same conversation, keeping full context.
Overflow handlingTier-1 automation
Enterprise contact center voice agents
Built to handle high call volume with routing, escalation, and QA built in.
What it does on a call
Real work, not just answering
Answer questions
Hours, prices, policies, directions. Any time.
Book and reschedule
Straight into your calendar, during the call.
Qualify leads
Asks the right questions and sends hot leads to sales.
Call people back
Reminders, follow-ups, and confirmations.
Take payments
Collect payments or verify details over the phone.
Hand off to a person
Passes the call on with everything already noted.
How a call works
Five steps, in about a minute
- 01
The call comes in
Picked up instantly. Or the agent calls out on schedule.
- 02
It listens
Understands what the caller says, including accents and background noise.
- 03
It replies
In under a second. If the caller talks, it stops and listens.
- 04
It takes action
Books, logs, answers, or transfers — while the caller is on the line.
- 05
It hands off
Complex or sensitive calls go to your team with full context.
Why speed matters
Replies in under a second
Anything slower feels broken. Callers notice a pause straight away. Try it below.
Try it · pick a response time
Feels natural
This is the target. Callers don't notice the gap at all.
Press play and feel the pause.
FAQ
Frequently asked questions
A phone menu makes callers press numbers. A voice agent listens to what they say and handles it — no menu needed.